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BuyWonderfile Complaint - DO NOT BUY Wonderfile

Review by Buyer001 on 2011-01-22
DO NOT BUY Wonderfile as they do not have a website that allows you to review your purchase before buying. I wanted the "buy one, get one free" offer and believe it or not, ended up paying $189.00 for them because of the miscommunication on their website. They DO NOT SHARE a phone number or website where you can modify your order!!!! It is TERRIBLE!
Comments:4 Replies - Latest reply on 2012-01-27
Posted by unhappy999 on 2011-01-22:
More info might help us understand what happened. I went to the website and it looks pretty straighforward with the cost of a set being 19.99 + shipping of 6.99. Then it tells you you can get another set free but you have to pay the 6.99 shipping for it. All it has is a place to put in the number of SETS you want. What number did you put it?
Posted by olie on 2011-01-22:
You might contact your credit card company and file a dispute. You can call to find out the process, but you MUST also follow up in writing. Quickly. I know that BOA puts the dispute form right on the back of the statement.

How in the world did it get up to $189? I'm computing $19.99 plus $6.99 s/h for the first and $6.99 s/h for the second. Even if you add state sales tax, it shouldn't be more than $40.
Posted by trmn8r on 2011-01-22:
I don't know how to get the high $ amount, but I believe this is the website that verifies your credit card number *as you type it*. Then there is no opportunity to review the order - the next click actually places the order, and I don't trust a site that verifies your card # as you enter each digit anyway.

Seems to me the OP made an quantity error, which was not caught because there was no opportunity to review, as is customary on many sites. Just a guess. Maybe I am remembering a different site.
Posted by chs74 on 2012-01-27:
I too was ripped off by being overcharged for buy one get one free, shipping was an astronomical $55. Was charged for 4 at full price. Tried to call the business phone and got a press 1-4 menu when pressed took me back to 1-4 menu. Was not give the option to review order, took my info and comfirmed order. Now over 2 months later they are sending my order. Am trying to file a complaint, but was wondering if anyone else has done so.

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