Paragon Glass Compliment - Great Work and Customer Service
MESA, ARIZONA -- I was driving on the freeway the other day when a huge rock hit my windshield on the passenger side leaving a pretty good sized crack. I called my insurance company (Country) and they said that they would contact their preferred auto glass repair, Paragaon Glass. I was told I would receive a call from them the next day.
The next day, I got a call from Paragon at 8:03 am, right after they opened. I spoke with Cynthia who was the most kind, pleasant person I've ever spoken to over the phone. She asked if I was able to bring the car in that day or the next. I explained I work 8 am to 5 pm, which was also their hours of business. No problem she told me. They could come to my work. I explained that I park in a public parking garage a block away and they wouldn't be able to do the work in the garage. No problem she said again. They will come to my house on Saturday morning to do the replacement.
Yesterday, I got another call from Cynthia, reminding me of my appointment in the morning. I was told the repairman would be at my house between 8:30 and 11 am. The repairman got here a little after 9:30 am. He was very pleasant as well. It only took him a half hour to do the replacement. When he was done, he took the time to talk to me and give me instructions on what to do the next few days (don't slam the door, don't use a pressure washer on it, etc.).
This company made me feel like a very important customer and I would recommend them to anyone in this area.