Quest Complaint - I Am Not A Liar
I finally decide to get Internet at my house and because I have Direct TV, I thought I would call Quest. A 'customer service' agent named Anthony tells me that I 'qualify' for a FREE modem and free installation. I get the modem on time and the tech calls me to tell me I have been hooked up. I connect everything and I am happy..until I get my bill.......I have been charged for installation and for the FREE MODEM. I called 'customer service and spoke to LaRae - who after about 10 minutes tells me she will 'give' me the installation charge back. I tell her I still want the free modem and she leaves and comes back 10 minutes later stating "I read over the notes from your order and there is no indication that you were promised a free modem". I am insulted and I tell her that I am not a liar and I want my free modem. She tells me I have to speak to Anthony because he is the only person who can give me the free modem he promised me WHAT??? She also does not know who her VP of operations is. I call the next day and talk to Jennifer who does not know who Anthony is, but will put in a request to 'review the call and ensure I was not given false information".
Again - I am not a liar, but they need to review the phone call to ensure I am not a liar. I called back today as overnight I became more insulted and spoke to Brian. He tells me that they have to review the call to ensure that the associate was not misleading. I tried to explain that their internal training issues are not my concern and that I wanted the free modem I was promised and they could deal with the call later.
I informed him I was not a liar and simply wanted to modem I was promised..he also does not know who his VPs are and there are 100s pf Anthony's who work there and he could not possible tell me who he was. I also cannot cancel my service because that dept is closed today........