Platinum Collision Lake County, IL Complaint - Platinum Collision Lake County, IL don't use this company..

Review by mozcar2 on 2011-01-23
LAKE VILLA, ILLINOIS -- Here is a short summary of my experience with Platinum. My vehicle was hit from the side and front end resulting in great damage. My insurer, Geico, told me Platinum was one of their choice repair shops. Bound by insurance requirements, Platinum Collision repaired my vehicle. After driving it for a week or two after the repairs, the vehicle started to violently shake and vibrate. I took the car to a trusted repair shop thinking that an alignment was necessary. The repair shop discovered that the front suspension was destroyed. The car had not been correctly repaired after the accident. I telephoned Geico and Platinum Collision who both informed me that they were not responsible for the destroyed front suspension or the repair for it. Their response: The problem was typical for cars. I had not had a problem with the vehicle prior to the accident and subsequent repairs by Platinum . After the accident, Platinum claimed they inspected the car. They replaced the hood and bumper and repaired the right front fender. The suspension should have been checked given the sight of impact. The repairs that were made indicated damage to the suspension, but apparently the vehicle was “fixed” for show. Platinum Collision, when faced with their error, turn their backs on their work.

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