Fromyouflowers.com Complaint - Total Bait and Switch
My son is away at college and he is celebrating his 20th birthday there. I wanted to do something special for him, so I decided to send him a fruit and snack basket. I wanted it to be special, so I was willing to spend a little more than average for this occasion. I found a delightful-looking basket on fromyouflowers.com. I ordered the Deluxe basket and the optional ballons, of which I could specify the colors. I waited anxiously all day until I received a photo via cell phone. I was so disappointed when I saw the basket! It looked absolutely NOTHING like the one in the picture as advertised. The balloons were even the wrong colors. I wrote the company and email, as they have a so-called 100% Satisfaction Guarantee. Ha! First they offered me a $10 certificate to be used on a future purchase. Um NO. There won't be a future purchase, thank you. I sent a reply quoting their guarantee that they would either refund my money or send a replacement.... my choice. This was countered with an email stating that they would "give" me a 20% refund in addition to the $10 coupon. I emailed them back and asked if I was to presume that their 100% Satisfaction Guarantee is a farce because giving me a 20% refund is not the same as refunding my money. I didn't receive a reply yet. I will not do business with these folks again. I wish I could upload photos here, because I could show you the difference between the two (advertised one and actual delivered one)
Photos of the two baskets. One from the ad, the other is the one that was delivered.