Economy Rent a Car Liberia Costa Rica Complaint - Rude Service - Deception
LIBERIA -- Do not rent from this company. I have never experience such poor customer service and out-right dishonesty.
The service personnel at the Liberia office were down-right rude and disrespectful. Having traveled many times to Costa Rica and lived there for seven years, I was appalled at the attitude of the personnel at that local, especially the office manager, Luis. To start, he presented two blank credit card receipts in front of me and asked me to sign them at the time of the rental. The receipts had no currency amount on them. When I inquired as to the reason of such a procedure, he said that it was the company's standard practice and that everybody does it. When I asked him again for more detailed information, he became frustrated and repeated the same answer. I thought he might not have a good handle with the English language, so I asked the question again, this time in Spanish, at which point he became out-right angry. Thanks to a gentlemen standing-by customer waiting in line, I was explained that one slip is for a deposit and the other is for the actual charge for the rental at the time when the vehicle is returned.
Next I was asked to fill out a form with my personal information on it such as name, address, telephone, etc. Luis took one look on the form, snatched the form away from me, crumbled it into a ball and tossed it into the garbage bin. He took another blank form out and asked me to fill it out again. Luis said that I mistakenly filled the information on the line below the question, instead of the line above the question. I did not think that that was a valid reason for me to have to fill the entire form out so I refused. Luis became frustrated again and with a stern voice said that if I didn't fill out the form again, that I will not be given a rental vehicle. I asked for the manager and it was at that moment that I realized he was the manager of that local. Reluctantly, I filled the form out again.
When I returned the car, Luis gave me a receipt and said that I will be charged the amount stated on the receipt. I check my credit card when I arrived home and found out that they had charged me more then what the receipt said. I am putting a hold on my credit card payment.
Do not rent from this company. I have never experience such poor customer service and out-right dishonesty.