KitchenAid Complaint - Quality of KitchenAid Compactor
I purchased a high end stainless steel KitchenAid Trash Compactor, Model Number KUC503FT550, Serial Number SY0371126, on June 21, 2009. In October 2010, 16 months after purchase date and 4 months after one year warranty expired, my trash compactor broke. I live alone and the compactor does not receive high use. After dealing with KitchenAid and having them set up a service call, the vendor never showed. I set up a service call with the vendor I purchased the Compactor from. After reviewing the compactor, I was told that the "Plastic" Main Drive Gear broke and would need to be replaced. KitchenAid was only willing to give me a 10% discount on the part but I had to pay for the service call and shipping.
Three months later to the date, my compactor has broken once again. I have talked to KitchenAid today and was told that they do not have a Lemon recall program, no recall on it nor would they replace the compactor which is not two years old yet. My service representative is on his way to try and fix it for the second time in less than two years. Do I have to replace the plastic Main Drive gear every three months?
After dealing with KitchenAid, which I thought was a reputable company, I would not recommend purchasing a trash compactor from them or for that matter, any appliance from KitchenAid because, in this circumstance, KitchenAid does not stand behind their merchandise. This compactor cost $1,000. I wish I had a compactor that worked so that I could trash this one.
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