Jack In The Box Complaint - Worst Drive-thru experience of my LIFE
SAN ANTONIO, TEXAS -- This complaint tells a story about ineptness and idiocy and customer devaluation, about the everyday tension between respectable hardworking customers and those paid to serve us at the fast food window. Although I do not desire to demonize anybody or play the 'blame-game' but an honest recollection of events has no other possible outcome.
It's the morning and the boy and I are coming back from our boys weekend getaway in San Antonio. We needed a quick stop for some breakfast. Now I wanted Taco Cabana but the boy wanted Jack in the Box which ya know I gave in cause I'm that kind of nice guy.
We placed our order for two steak breakfast burritos and two large drinks. Then we rolled up in line behind two other cars. Now this particular drive-thru there is no escape except for backing-up and that option was quickly eliminated by the customer behind us.
Twenty-four minutes later the car in front of me drives off making it my turn at the drive thru window. Ya know 24 minutes is a hell of a wait but eh we're almost done so I'm cool. The lady takes my money and gives me our drinks. About three minutes later the manager comes to the window and says "I'm sorry but we're out of steak breakfast burritos would you like your money back?". Odd she didn't ask me if I wanted to change my order. So I said yeah sure. She refunds me my money for the steak burritos but not for the sodas we're drinking.
I first said this isn't a total refund which she replied I have to charge you for your drinks since you've already taken drinks from them. I said, 'NO, wrong answer'. I need a refund for the drinks as well. You can certainly have them back if you'd like but it seems senseless since you'll just throw them away and two free drinks seems fair since we've been stuck in your drive-thru for half an hour for basically nothing. Now I need my refund.
She said no again because of the drinks and again stated I can't give you a refund. I said you can and you will. This is just silly. Give me my money back and I'll be on my way. It's just that simple. She was obviously getting stressed and upset but soon enough she saw the light and gave me the rest of my money back albeit without a smile or an apology.
I drove down the road a bit to Taco Cabana where I got my food, my satisfaction and a smile in less than five minutes. Awesome.
So the moral of this story is never take a 14's advice on where to go for fast food in San Antonio.
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