Sears Complaint - Troubled Furnace
I called Sears to schedule a repair appointment on Friday January 21, 2011 for my furnace. I was told they would be there on Saturday between 10-2pm. The technician didn't show until 4:30pm. When he did show he said he fixed the furnace and the heat should come on shortly. Of course, the heat didn't and we paid our 69.99 dollars for service. We called Sears to explain the matter and they told us that we would have to wait until the following Thursday for service. We are expected to stay in a house where the outside temperature is 25 degrees during the day and 17 at night. We were told by a manager that someone would come out on Monday, but when we called again, they said Tuesday. Sears is the worst.