Tree Classics Complaint - Tree Classic pre-lit tree - Had to buy more lights to make up for problems.
LAKE BARRINGTON, ILLINOIS -- Purchased an expensive (over $700) multi-color mini-lite Christmas tree in 2009 from Tree Classics. The tree was functional for the 2009 Christmas. We were looking forward to setting up our tree for the 2010 Christmas - an activity that gradually turn into frustration. There were a large number of bulbs that would no longer lite. We contacted the Company and Linda (customer service - very polite and helpful) sent out 25 replacement bulbs and then (after a second call) an additional 25 bulbs. However, we soon learned that not all of our outages could be resolve by replacing lights. We had one entire section that was not functioning, even after replacing (multiple times)the fuse for that light section.
Contacted the Company again, and were informed that they did have some "lighting problems" and we could return the problem tree section for repair - after Christmas. I was not happy about the unnecessary aggravation factor (tree sections are heavy/awkward), but it seemed a reasonable solution. Then during the Christmas holidays two additional strings of lights went out - on other sections of the tree. Now we had a tree with "holes" in it. Our only solution was to go purchase "stand alone" light strings to supplement the lights on our pricey and dysfunctional pre-lit tree.
Once again I contacted the Company and spoke with friendly Linda. Explained my problem - I was sold a "bad" pre-lit tree. I offered to return the non-functioning tree and was willing to pay the difference in price to upgrade to LED pre-lit tree. (I know I may be throwing good money after bad.) Linda said she would explain the circumstances to Alex (supervisor) and he would contact me. He never called. After several days I called back and was informed that Alex would surely contact me - he never called. I called back again and happen to catch Alex in the office. He knew nothing about my problem. After re-explaining, he said that he would have to refer the matter to the owner - Leon Ganze. Either Alex or Mr. Ganze would contact me.
Waited several days for a call back which never came. So I called again on Jan. 18, 2011. Their answering machine message stated that their business was closed until April 1, 2011. Their web site was also frozen on their home page. I sent an email looking for anyone to call me - no response.
I just didn't believe that this Company would ignore a customer and disappear for months - particularly after committing to a call back. I choose this Company because they had been in business for a long time. Apparently longevity is not necessarily an indication of quality products or timely customer service.
I am still hopeful that this Company will do the right thing - starting with contacting me and replacing a defective product. This tree was not worth $700.
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