Cellular One Complaint - Cellular One Contract
As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
This company kept turning my cell phone off even before my bill was due. They wanted to charge me $25.00 to restore service and eventually waived the fee each time this happened. To stop any future problems I gave them my credit card for automatic payments. That didn't work either. I would get calls stating my bill wasn't paid and my phone again was unusable. The last collection call resulted in me telling them to discontinue my service since I was tired of paying for service that I couldn't get. This has resulted in them threating: law suit for breach of contract, turning me in to the IRS, attaching property, garnishment of wages, seizing bank accounts, and talking to their processor server and attorney, rolled up in one, evidentally, who told me to 'Pay Up Cowboy'!
Their company is a multi-million dollar corporation and does not make mistakes is the answer that I get when trying to talk to them. They have even been unable to find my account to be able to discuss it with me when I have called.
Besides, I was told this new phone was digital and my signal would be much stronger, and they were putting up a new tower within six months in my area. That phone was worse! The tower still isn't built and it's been about two years.
I feel they are the one who broke the contract initally. They got the money, I didn't get what I paid for.
Their billing practices are horrible. For about eighteen months in a row I was overcharged on my bills. They would eventually fix the problems, but it took more of my time.
As a resolution, I would like the following:
A letter stating that they no longer have an issue with me and will stop misrepresenting their product to the public.
Please contact me if you need more details regarding this incident.