Orbitz Complaint - I need a vacation after trying to book a vacation!
I have never experienced such terrible customer service in my life. I don't know how this company is still in business. I went to the website and planned my whole vacation, I had everything we wanted right in front of me, including flight numbers and everything. I called to book it because it's cheaper when you call and I spent LITERALLY 43 minutes with a representative that booked our hotel and charged my credit card before getting my flight info and activities that we wanting to add to the package. It's obviously less expensive to book the hotel and flight together so he had to cancel the reservation and left me on hold for about 10 mins. I finally hung up and spoke with another representative that got all of our info correct and ready to book in 5 minutes but the funds were not available on my credit card because even though the reservation was cancelled immediately after it was booked, it takes 5-7 days to process a refund. I called my bank and they informed me that a supervisor had to call and 'delete the authorization.' So I called Orbitz and spoke with a supervisor that said he couldn't do anything about it, he was rude, didn't apologize for the complete waste of time or inconvenience. So I spoke with another supervisor and our call was disconnected. So I called again, my husband spoke with a supervisor that put us on hold and transferred us to a representative that answered "thank you for calling Orbitz, how can I help you?" And we were right back where we started. Then she told me she couldn't hear me and we were disconnected. At this point, my husband and I were laughing because we couldn't even believe the incompetence. Then I spoke with another representative that could help me and was able to contact the bank and have my funds released immediately. This entire process took 4 hours of my evening...and I still haven't even booked a vacation!