Maytag/Whirlpool Complaint - Maytag's quality of products is poor, their service not help at all
BENSON HARBOR, MICHIGAN -- I bought Maytag electric ceramic glass top range when I remodeled my kitchen recently. I did not really use it until after the holiday season. When I use it I realized there were big problem. It takes a long time to heat up, long time to cold it down. And it's on and off by itself even I set up at the highest energy! I am talking about cook-top not the oven, there was no temperature set. One time, I used the largest eye, it took me 20-30 minutes to cock one simple dish that I just need 5 -7 minuets on my old electric stove(I have admit the contact was not good-bottom of the pot not flat like top). Dish was not done the stove was on off or dim operation. I really want to smash the stove with my wok-that's what I feel about the range. The worst thing is at beginning because I am still not used to check the indicator light, I thought it's was off(because I do not see the stove eye rad) and actually it wasn't. Fortunately somebody else was home, smelled burning food and turned stove off! Other wise I can not imaging what going to happen!
Oh, I used Oven, preheating takes 10 minutes!
I went to Home Depot, where I bought the range, the section manager told me this was a special order can't be returned(why they did not tell me when I buy the stuff) and tell me to call Maytag. The first time I called I found although I have the receipt, I do not have serial number. Next time I called from home when I got the serial number,, it was 8:15pm-the answer machine told me their service time only 8:00am to 8:00pm Mon to Friday. The third time I called, I waited on line almost half hour to get answer. The representative told me there is nothing wrong with the range it supposedly on and off during cock. It's designed that way(Oh, my god! what kind of design? let me cock or not!). There's nothing they can do bout it. Like others said "Maytag Customer Service only says they are sorry that I am having a problem and make no effort or commitment to correct the problem".
Now, I would never, ever buy any of product from Maytag. I will recommend anybody who were shopping for appliance not to buy Maytag products! Their quality of product are poor, their service not help at all.