Enterprise Rent-A-Car Complaint - Untrustworthy Staff - Car Rental
HAWAII -- Whatever you do, don't trust this company.
My car was being fixed in the shop and my insurance company offered me a free rental from Enterprise until I got my car back. Just a couple of days. The outlet in Kailua, HI set me up with a Honda Accord. The staff walked around the car quickly with me before rental and checked off that there was no damage. I brought the car back two days later and the manager immediately notices this indentation in the hood, which I hadn't noticed at all and which you could only see if the light was shining on the hood in a certain way. She starts complaining to me about what trouble I've caused her. I ask her if she's sure that it wasn't there before she rented it to me, because we had only taken a very quick look about the car. "You shoulda got insurance! That's what insurance is for!" she barks back.
Legally, I was responsible. They charged me $450 for a hardly visible indentation that should have been easily pushed out.
Do NOT trust this company, and if for some reason you can't find another rental agency, LOOK AROUND THE CAR VERY CAREFULLY BEFORE RENTING.