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Regions Bank Complaint - Regions Bank incompetent and liars!! Go ELSEWHERE!! - Checking and banking services
Checking and banking services - Complaint
DO NOT use REGIONS bank or any AMsouth bank. They exist only to find ways to remove money from your account. I have lost thousands of dollars due to there incompetence on 2 different occasions. One when a woman forgot to turn in paperwork to cancel a check card when fraudulent charges showed up, thereby allowing my account to be drained. Then tried to force me to pay hundreds in overdrafts due to their own incompetence!! When I contacted regions they ran
me around and literally did nothing. They lied to me about letting me talk to a manager and only passed the phone to another low level employee who lied to me about his position.
Less than a year later they did almost the same thing, failing to close an account and tried to hold me accountable for fraudulent charges after the account was supposed to be closed. When I finally did get through to a higher up, he told me..... "while I wasn't on the phone for that conversation now was I?" "Lets see you prove it" Yeah this was MY bank.
Simply put, they care nothing about their customers, only finding ways to part them from their money through hidden ridiculous charges!!!
Bottom line... WHY take a chance? GO ELSEWHERE!!!
me around and literally did nothing. They lied to me about letting me talk to a manager and only passed the phone to another low level employee who lied to me about his position.
Less than a year later they did almost the same thing, failing to close an account and tried to hold me accountable for fraudulent charges after the account was supposed to be closed. When I finally did get through to a higher up, he told me..... "while I wasn't on the phone for that conversation now was I?" "Lets see you prove it" Yeah this was MY bank.
Simply put, they care nothing about their customers, only finding ways to part them from their money through hidden ridiculous charges!!!
Bottom line... WHY take a chance? GO ELSEWHERE!!!
Comments:
Posted by trmn8r on 2011-01-25:
I have never heard of fraudulent activities showing up after a debit card was cancelled, and it happened twice to you in a year. If this was typical, nobody would use debit cards.
Did you lose your debit card(s)? Did they conduct investigations? What was the result, and what was the bank's policy for what was determined to have happened?
Did you lose your debit card(s)? Did they conduct investigations? What was the result, and what was the bank's policy for what was determined to have happened?
Posted by tnchuck100 on 2011-01-25:
I feel your pain. Regions has allowed transactions to reopen a closed account. They have so far REFUSED to close the account.
They are, indeed, one dysfunctional bank.
They are, indeed, one dysfunctional bank.
Posted by msnanny on 2011-01-25:
I'm with Regions, have been for years and have never had one bad experience. Just the opposite, I'm 100% pleased. Maybe I'm just lucky.
Posted by tnchuck100 on 2011-01-25:
msnanny, just lucky. When a problem does occur it will grow like a cancer. They have an absolute "we NEVER make mistakes" attitude. The customer is ALWAYS the one who makes the mistake.
Posted by leet60 on 2011-01-25:
I can only comment, that if this had happened to me ONCE, the bank would not find me doing business with them for one second longer.
Posted by winnerlines66 on 2011-11-08:
Agreed, their employees at all levels were grossly incompetant and unprofessional. Questions could not be answered, and when I asked them to check into it I never heard back from them. At the same time they are located in a state that does not penalize business and provides little protection for the consumer.
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