Toyota Motor Corporation Complaint - Outdated Navigation Disk
19001 SOUTH WESTERN AVE, TORRANCE,, CALIFORNIA -- Purchase 2011 Camry XLE with navigation 09/24/2010 came with 2009 navigation disk. Camry that are being sold now 2011 have a 2010 navigation disk. Company wants to charge 200 to 295 for update on car because I purchase car in 2010. Same car now has updated disk install no charge, if purchase a 2011 no matter when you should have 2011 navigation disk. Incident #110119-000153. Toyota is doing this to all 2011 sold in 2010. Big rip off. The Toyota company and probably all other car manufactures are doing this charging customers for update.
When new model start production usually in February of that year they do not have that years update so they install the previous year navigation disk. So a 2011 manufactured in 02/2010 will have a 2009 navigation disk. So everyone who buys a 2011 in September thru December of 2010 will have the old outdated navigation disk. Then when the auto manufactures upgrades lets say June of 2010 to the new navigation disk you will have the latest upgraded. When you purchase vehicle after January of 2011 that same car will have the upgrade disk at no charge. How long have the auto manufactures been doing this? That is ripping people 200-295 dollars a person, we are talking millions here. Bottom line is you purchase a 2011 it should have 2011 navigation system in it, if not upgrades to 2011 should be free. You should not be charge twice or three times depending on what month and year you purchased that new vehicle.
Toyota response was “Congratulations on the purchase of your 2011 Camry. We are sorry for your dissatisfaction with the Navigation System DVD. We are sorry to learn that Camry DVD did not meet your expectations. Toyota does not have a program in which we are offering free DVD updates to customers. We have Documented your observations and comments at our National headquarters under file # 1101201392 where they are reviewed by management. Although we can not guarantee a change like you described would be made, we do know if it were made, it would be because of customers like yourself that provide honest and candid feedback. Comments such as yours provide us the insight necessary to improve our products.”
All I want is, I purchased a 2011 Camry I want updates till my Navigation Disk is 2011. To get what I paid for not being charged every time there is a new update before 2011.