XM Satellite Radio Complaint - Beware Music Lovers, Don't Do It.
Beware music lovers of XM Radio. Don't Get sucked in, because it's almost impossible to get out or cancel your agreement.
First of all its great that they let you try it out when you buy or lease a new vehicle. But if you continue the service with them be sure to read the fine print in the owners package of information. It states that the service will automatically continue unless you call them to say you want to cancel. What I'm saying is that you get a bill in the mail to renew your plan. You don't want to renew the plan so you toss the renewal application in the trash and everything is OK right? WRONG. You have to call them or they will continue to charge your credit card. Now in the case where you have changed card companies closing one account and opening a new account they can't automatically charge you. However they turn it over to there collections people and start to hound you. If you ask them why they would charge you if you didn't renew your service they will tell you that they don't want to interrupt other customers service who forget and are paying late. They say this keeps XM from having to charge those late customers a reactivation fee in case there account is canceled. So in other words you are subsidizing the late paying customers by tossing that renewal in the recycle bin.
But wait there's more. I drove a leased vehicle that had to be returned to the lease company by the end of December 2010. But last summer they sent me a special deal...5 months for $20.00. I got sucked in and took the deal. But having prior knowledge of this company, I called in November and told the customer service representative that I no longer wanted to continue the service. Also I would be turning the vehicle in at the end of December anyway so why would I keep the service.
The representative told me there was no problem and that I didn't need to call them anyway because the special promotions was not subject to automatic renewals. OK fine but I called and was sure I would not be charged. WRONG!
In November they started charging me which I didn't realize till after Xmas. Recently I have called my card company to protest the charges and also XM to cancel again. (Calling customer service can also be interesting, don't expect it to be quick and easy)
It's a shame that this is the only choice for music and news lovers. Remember that the two satellite companies merged, you don't have a choice.
If you get sucked in because of a weak moment it's like making a deal with the devil.
I can't see how these people can avoid a class action suit some day as they are desperately ripping people off to stay alive instead of providing great service and growing the business.
I don't usually bother to write something like this but I think I thought it might help someone else before they get into trouble.