Company Response on 01/26/2011:
Our Customer Service is available to help with any issues that you might encounter with any of our products. We are available at 866-946-8243 between the hours of 9am - 4pm CST Monday - Wednesday and 9am - 12-pm CST Thursday and Friday. We are available 24/7 via email at our webform at http://www.ubid.com/help/topic38.asp. One of our agents will be happy to assist you in getting warranty information or any other issues you may have.
Customer Service Supervisor