Whirlpool - Service Getting Worse
Duet Washer - Complaint
In 2007 we purchased a new HD duet washer for about $800. Within 2 years the rear tub, bearings and gaskets had to be replaced - essentially the main guts of the machine ! After many hours talking to several service reps we found a sympathetic supervisor that agreed this should not happen on a HD washer in 2 years and gave an authorization # to have it fixed at no cost. The parts alone to fix the problem were over what we paid for the new machine - we questioned if it would be cheaper to switch the machines. It has been only a little over a year since the parts have been replaced and we are now having the same problem - the main tub and bearings are all shot - it sounds as if the machine is a jet taking off! We have called Whirlpool - 1 hour on wait to talk to a warm body - and will not acknowledge the fact that even though the machine is several years old the new "guts" of the machine are only a year old. This should not happen to any washer - especially a machine touted as a HD machine. The main components replaced twice in 4 years. I told the supervisor this is not what we expected out of a Whirlpool product and they seemed to care less. They are only offering to pay a small percentage of the new parts cost - probably over $900, when I asked the supervisor if she would spend $500 -700 on a machine that has failed twice before she had no answer. Why is this so difficult for Whirlpool to understand that we expect their products to last more than 3-4 years.
And if they don't to please pay for the parts to fix them. People would flock to a manufacturer that lived by these standards, I guess it does not matter to them anymore as is evident by the numerous posts. I have always recommended Whirlpool ( we own several other of their appliances) to people but now I doubt that I will.
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