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Symantec Corporation Complaint - Unauthorized Charge

Complaint
Review by hadenough21 on 2011-01-25
I was notified by Symantec that they were going to "automatically renew" my subscription. If I didn't want the automatic renewal I should go to a specific web site and click on the "Do not Renew" button. Well, problem is that the "Do Not Renew" button doesn't exist! So I responded to their email saying I did NOT want to renew my subscription. Naturally that email, and subsequent emails sent to Symantec, were ignored. Today I found out that they charged my credit card so now I have the pleasure of contacting my credit card company and going through the motions of removing that charge from my card. The problem is that I think their product is decent, it's just their business practices that are questionable!
Comments:
Posted by Alain on 2011-01-26:
Hadenough21, I had the exact same problem yesterday. Rather than dispute your charge immediately try this: Call Symantec/Norton at 1-877-888-7505; listen to the stupid recording and then press 2 on your phone; wait (it takes a while and the music is lousy, but you want to stay in the que) to speak to the human, tell them to remove the charge and credit your credit card (April, the lady I talked to was polite and did it immediately), check for your confirmation in your e-mail that the credit has been issued. HAVE: your order number (from the charge) available, take down the confirmation number that he/she will give you, make a hard copy of the e-mail confirmation, and verify that the credit has been issued to your credit card (April told me it would be 6 days or sooner). By the way, I cancelled my account with Symantec. Like you,I don't want Symantec charging my card without my authorization.
Posted by jktshff1 on 2011-01-26:
After you've done what alain said, go to Microsoft Essentials, and download their free protection.
http://www.microsoft.com/security_essentials/?WT.srch=1 I used norton and mcafee, but MSE works much better.
Posted by Diona on 2011-07-08:
hmm..thats sad...on the contrary i usualy like their customer service. promt and courteous, the CS guys were quite helpful.

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