Budget Pet Care Complaint - Do NOT buy from them
MANITOBA CANADA. -- Just like some of the other reviews here, I am having the same experience with this company. I ordered some Frontline Flea treatment from them on December 31st, today is January 25th and I have still not received our product. I had no idea it would take this long, their shipping policy states that MOST customers get their products between 7-14 days and if it takes over 21 days for the product to arrive you can receive a full refund. But Do NOT believe it. They do not honor their own policy that is in writing in the email you receipt you get from them, or what is written under their shipping policy details on their home page. They will try to make you wait longer and longer. I emailed them twice already and was told both times that I had to wait 28 days until I could ask for a refund. I have no tracking number or anything and have no idea where my package is. So I called my credit card company and disputed the charge. They are issuing us a credit within two business days and Citibank will take it up with Budget Pet Care, I recommend you do the same. The more people who post reviews and dispute the credit card charges the better. That is the only way to deal with fraudulent and unscrupulous companies such as this one. I will never order from them again and honestly this is the first real bad experience I have ever had with an online retailer...Stay away!