Sony Complaint - Expiration Date
I recently bought a Sony BluRay movie with included Digital Copy and learned a lesson the hard way. I was attempting to install my digital copy and the product key would not work. So I emailed Sony told them what the problem was and could they give me a valid product key, this was their response:
"Thank you for your email. We appreciate your interest in Sony Pictures Home Entertainment (SPHE) products.
Bonus Digital Copies are available for one year after the movie has been released to stores. Unfortunately, this title was released over a year ago and the digital copy is no longer available
On the back of the cover, the system requirements are listed for the download. There is a sentence that includes when the digital copy must be redeemed by.
We apologize for the inconvenience."
Not happy with this news I responded with this:
Dear Jeremy, while I appreciate the fact that you, as a Sony representative responded to my email, I was not exactly thrilled with your response.
If Sony is going to put the requirements on the back cover they should put it in LARGER PRINT, ESPECIALLY AN EXPIRATION DATE. Some customers, like me, are actually buying this because of the included digital copy. A sticker with an expiration date right under the words DIGITAL COPY which is what it says on the FRONT cover would work better, but then I'm guessing customers might see that and not purchase it in the first place.
In other words Jeremy, I did not get the memo that said "Read the tiny print on the back cover first or you might not get what the FRONT cover says you are paying for."
It is also hard to believe that Sony has no way of giving unwary customers a code to download their digital copy after mistakenly purchasing a Sony movie with an expired code. So, if that is how Sony is going to take care of their customers, I guess then I am free not to buy Sony's products. It's no skin off your nose anyway.
I will however start telling people about Sony's digital copy policy so they don't make the same mistake I did. That is the awesome thing about the Internet, you can reach so many people. That should help cut down on emails like mine in the future.
So now you know, read the minuscule print on the back cover of any Sony movie or the digital copy you think you are getting may end up as another coaster for your coffee table.