Scottrade Compliment - Scottrade goes above and beyond

Review by p_rickey on 2011-01-25
After a very negative experience with E-Trade (they raid their customer accounts by deducting unjustified fees), we decided to move our stock account to Scottrade. From the first, Scottrade's account reps (brokers?) could not have been more helpful. You expect that when you open an account, but I can say that I have called from time to time with various questions and have always received a level of service that is rare--especially for an account as small as ours.

What prompted me to write this review is that I recently needed to withdraw money from our account. I was told a check would be mailed out to me on Monday. On Tuesday, they had the courtesy to call me to let me know they had had technical difficulties with the check writing system the day before and were unable to write the check. Since I needed the money quickly, they made the arrangements to wire the money to me and waived the wire transfer fee. I received the money that afternoon. Most companies would not have bothered to call and would have just put the check in the mail on Tuesday. I would highly recommend Scottrade to anyone who needs a stock brokerage company.

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