State Farm Insurance Complaint - Felt like a thief - Homeowners policy
On January 8 2011, I had my prized truck stolen on the return from a hunting trip.
On the first day I called the toll free number And was treated very nicely and given another. Number to call for the claims team handling my claim I tried for the next 3 hours without being able to reach the claims team. on my last call I finally reached someone who told me that team was not even working that day. very frustrating.
On Monday I spoke with a team leader who was very professional and easy to deal with. I then spoke with the claim representative for the homeowner side and what a difference. I felt like I was being accused of stealing my own truck and all the hunting gear inside that went when the truck was stolen.
I was very PO by the time I was done. The auto side has been. Great and informative during this time and has kept me in the loop. The home owners side has Been hard to deal with information is hard to get and the email responses have been very rude.
After everything is settled I plan on going to a different company for my homeowners coverage. I have been with them since 1992 and after this will have no problem moving to a new company