Tire Kingdom Informative - Not All Tech's for Tire Kingdom are BAD
I've worked and still work for Tire Kingdom. Although there are many bad experiences by consumers posting their concerns online I would have to say sorry the tech/ or Tire Kingdom didn't meet to your standards. I can honestly say some people which work at Tire Kingdom shouldn't be working their. I have seen with my own eyes people get frustrated over something simple as balancing a tire or alignment and just leave it the best they can, which sometimes isn't the best job. I do apologize to all the people who have been mistreated. Now I can only speak for myself, but I have many repeat customers come into Tire Kingdom and ask specifically for me to work on their vehicle. I believe in customer service and not leaving something undone because it gets in the way of my time to make some money. As a mechanic/ tech, there is always money to be made just doesn't have to be dishonest. I'm sure none of these techs would give up on their vehicle or would like to have someone give up and say they did something they didn't. I would work on vehicles and would get the customer to view what I am seeing w/ authorization from store manager. Seeing is believing, and I cannot just tell somebody you need to change something because I said so. I personally walk customers to their vehicles and show them what I am talking about. If you are not getting this type of service, or being called at home and leaving vehicle on lift for you to get there then you are at the wrong Tire Kingdom. Like I said, I have many repeat and even word of mouth ask for me. I've had techs in the store mad because they are not working and customers would tell the manager they didn't want anybody working on their cars but me. This to me is personal satisfaction for both the customer and I. They trust me to work on their vehicle which in turn would be carrying their children and siblings from point A to B. I know no one wants to end up skipping B and end up on C stuck somewhere. I don't believe this is fair and I once again apologive to everyone who has ever had to deal with a bad mech/ tech. But remember, they don't only exist at Tire Kingdom. They are everywhere. Just because you go to a regular small shop doesn't mean they care. Maybe the owner but if one of his employees doesn't, then you would still be in the same boat as Tire Kingdom. It all depends on the techs working on the vehicles. Stop blaming the company when it's the seeds that are rotten. Remember, just like me there are hundreds of other techs which care and are concerned with the problems involving the vehicles you carry your loved ones in. I myself have been mistreated before I decided to become more knowledgeable and understand how a vehicle works. I don't want anyone to feel as if they paid and left with nothing, but a great feeling of satisfaction with the work done on the vehicle and how informative I am in any type of questions they may ask me. I have cost Tire Kingdom money sometimes when someone comes in cause they think there is a problem, I check and recheck and show them what the cause of the problem is. Not what they are just being charged for, many times things have to be waived because I myself tell the people they don't need it, I would tell them the recommendation for such things but then would show them why it's still not that time regardless of what the salesman says upfront. Yes, this business is moved by cash, and if they are not selling then what are they in business for. But what company isn't moved by money, isn't this the reason to open a company in the first place. Many times, the salesman doesn't know to much about vehicles and would recommend something one of there knowledgeable friends (not really knowledgeable friends) said would be good without really knowing themselves. I myself have gone to over school to practice and really know about the automotive field. I am ashamed by those who act like they know but really don't. They think because they were able to drop an engine in something they know what they are doing. If they did many vehicles wouldn't have damaged ecms' due to their knowledge of nothing. Many vehicles can't be programmed properly unless you have the tools and know how. Dropping an engine doesn't make you a technician, You are just a parts changer. I myself am a technician and have been offered jobs elsewhere which I am currently considering due to cash flow. I have told my customers and many ask if I can look at their vehicles when I am off tire kingdoms time. Which is how I have gotten job offers at several dealerships. I am a True technician.