Charter Communications Complaint - Ballooning Bills - Dishonest Quotes
The ever changing bills Charter passes out are beyond belief. I started out with a 150.00 bill that ballooned to 198.68. There was even one that hit 249.00 When I called to get a straight answer I was offered a bundle costing 177.00 (no mention of how long the prices was for). What they never tell you is that the fee does not include an array of taxes that are tacked on. Taxes that often balloon the bill another 30 dollars. I asked about the taxes and was told that they could not estimate taxes, but his estimate was 10.00 (a lie I later found out - they can figure it for you). After looking at my services on line an hour after speaking to the rep, I found that I was being charged for some sort of video enhancement (I don't even have a cable box), a charge for a cable box that I never received, a charge for cable maintenance - even though their box at the top of the telephone pole across the street was flooded out in the last rain. I called back and let them have an ear full. I finally got my bill down to a reasonable amount and got a 70.00 credit. No thanks to Charter. They will stick you with whatever they can get you to pay. Read your bill very carefully - if it's like mine, you will find a bunch of junk in it.
Buyer beware - In my book this is not a reputable company.