Medco Complaint - Prices of Medco are not guaranteed unlike Drugstore
I heard Medco from one of my friends who said Medco is fast and cheap. So, I joined Medco Rx Discount Program last year (a few months back). However, after I placed an order of medication according to their specified price (it was an expensive medicine), they refused to give at that price. They charged about 10% more (so, I cancelled later). I argued with the customer service and manager, but all they say is their advertised price is subject to change (in my opinion without clear reason, because their price is similar to competitor and disclaimer was very vague as to where it applies to webpage or price), unlike another competitor (Drugstore). I even paid a membership fee to get a lower price, but they charged more than another ompetitor that does not require a membership fee. Why would I pay membership fee and pay more. Another thing I don't like about Medco is that it also requires the customer's and all depedents' social security numbers (for family membership) while Drugstore does not require them. So, I cancelled the membership and requested a refund for the fee. They did not give my money back for almost too months. So, I had to send email and call them multiple times to get a refund. I requesed them to purge all my and dependents' information. I hope they purge all my information and all my family's social security numbers. It was my big mistake and waste of time. Due to this unpleasant experience with Medco, I would not recommend people to join Medco program. (Disclaimer: my above complaint is precise subject to my memory.) John.