Levitz Furniture Corporation Complaint - Leave it at Levitz!! Don't buy there!
HILLTOWN, PENNSYLVANIA -- I wish I would have found this site BEFORE I made a purchase at our local Levitz store in Hilltown, PA. Several weeks ago I bought a chest of drawers & nightstand for my son's room. The day it was delivered was the worst experience I've ever had with a furniture store! The delivery men did not speak English well enough to even communicate properly. The furniture came in boxes, had to be unpacked, and the trash was left in my flowerbed and on my lawn for me to clean up after they left. He told me in his attempt at English that I had to install the handles myself!
The nightstand was placed in the room, but I noticed it was damaged. Then, when they unpacked the chest I ordered, it turned out to be a dresser, which was the wrong item. I then called the store and they said that they would take back the dresser and 'swap it out' for the chest. I told her that the nightstand was damaged and should be returned as well, when she then informed me that once an item is in the home, it cannot be returned and I had to call customer service and have someone come and look at it! News to me! I called customer service the next day and they gave me the royal runaround: I could not get my money back, only store credit because all sales are final. It's on the back of the sales slip but nobody tells you that and it's not posted in the store! She said I could not return the nightstand but I could cancel out the chest order and receive credit on my charge card if I went to the store. I went straight to the internet and found your site. Ooooboy! I got a sick feeling in my stomach. I called my credit card company immediately to issue a dispute and they froze the charge for the nightstand while they investigate it.
Today, I went to the store and told the manager my whole story. He went on the computer and punched in a lot of info and eventually pulled up the fact that a refund check had already been issued as of yesterday. I asked how that could be since customer service told me that I had to physically come to the store. I told him that I felt like I was getting the runaround again and didn't want to wait for the mystery check that may never come and I wanted a credit to my charge today. He said he couldn't bypass the system to issue a credit, whereupon I said that I thought there had to be a way to over-ride it. I think he was nervous since there was another customer there making a large purchase (poor woman!)so he 'managed' to get me the credit card refund! Ooooo, big surprise! Before I left, I told him that the 'terms & conditions of sale' should be posted in large print on the wall right at the checkout desk so that customers are informed of the policies BEFORE they make a purchase.
Now, I'm waiting for Discover Card to come through for my dispute on the nightstand and have them pick it up and give me credit on my card. PLEASE, DON'T SHOP AT LEVITZ!