Disneyland, CA Complaint - Our 2010 Disneyland Experience~ NOT the happiest place on earth!
ANAHEIM, CALIFORNIA -- Our 2010 Disneyland Experience!
These are comments concerning our recent visit to Disneyland, CA in December, 2010.
1. We paid for a World of Color Dinner at Ariels's Grotto and had a reservation time which would allow us ample time to enjoy our meal and attend the show. But, when we arrived we were asked to wait over 1/2 hour to be seated, even though we had arrived prior to our reserved time. Note: there were several other parties waiting, too. Drinks and appetizers were prompt, but dinner lagged seriously and dessert, too! Because of the delay in seating us and serving our main course, we could not have an enjoyable dining experience and could not finish our dessert. We had to rush out to see the show and could not obtain comfortable viewing, even though that was our intent when making our reservations. The host/hostesses were very unconcerned about our wait time and acted like we were being unreasonable. Note: our waiter was very understanding and tried to help...I don't think it was his fault that dinner/dessert was untimely. The show was fabulous, but not as enjoyable as it could have been.
2. During parades, firework shows, and preparation for Fantasmic we experienced very unpleasant and disturbing Disney employees...basically they acted like they were herding cattle/sheep and would not even make eye contact or say please when approaching YOUR GUESTS...they acted like the guests were an annoyance and seemed very unconcerned at the impact they were making on the guests. This was the first time out of approx. 6 visits to Disney properties that we were treated this way!
3. On our last day, Christmas Day, (the trip was our Christmas present to our teenagers), rain caused the Fantasmic show to be canceled after waiting in the rain for over 90 minutes. We then tried to ride a few nearby attractions, but were told of an electrical problem and the rides were closed...the attendants, of course, exhibited absolutely NO concern and once again acted like we were unreasonable when we tried to find out if the they would reopen that evening. Afterward, wet and tired from being repeatedly rejected and herded like cattle, we went to Tomorrowland. There we tried to use our Fastpass for the Space Mountain ride, (which we had obtained sometime around 4 PM or so and had not been able to ride during our 3 day visit because of excessive wait-times), but could not. We were told to wait until our designated time (around 10:30 PM). We tried to explain to the attendant that we were refused access to other attractions because they were unexpectedly closed and should be given consideration to board the ride somewhat early because of that. Once again, we experienced NO concern for our issue and a very uncaring attitude. How is it that a company thinks it is acceptable to close rides and not offer some compensation or at least attempt a compromise? How can you think that is it acceptable to allow so many visitors into the park that wait times exceed an hour for any ride? AND the Fastpasses are for 4 to 5 hours after getting the pass How is that fast, would you go to McDonald’s and like to be told to come back in 3 hours for your burger or need to wait 2 hours if you didn’t have a fast pass?
4. Another issue is that here seems to be no storm drainage throughout the park. We were ankle deep in water trying to exit the park on Christmas Day, feeling dejected after being treated rudely and not riding any attraction for over 4 hours. That is our last impression of leaving Disneyland…the place where dreams come true and magic happens! By the way, our last vacation was a visit to Disney World and a Disney cruise, but we will think seriously before we book another Disney destination and will be letting others know of our experience! It wasn’t just one issue, but a pervasive attitude throughout the entire resort. It’s all about the money! We even had to wait extraordinarily long to make purchases at the stores!