Ashley Furniture Complaint - Don't Ever do business with Ashley Furniture
GREECE, NEW YORK -- SO it all started we were buying a house and wanted a brand new bed set. My mom and I went into Ashley Furniture and we were looking around and came across this beautiful bed set. The employee came over and helped me for about an hour deciding on what I want and helped me get financed, he was great. Before buying the bed and dresser he had informed me that because it was before thanksgiving it would be about 2 weeks before delivery which I thought about and said OK. After an hour of leaving the store I received a phone call stating my bed was in and could be delivered when I was ready. We were closing the following week on our house so I asked the girl if it could be delivered next week, she said yes. The following Tuesday came around I received a conformation phone call that the dresser and bed would bee coming the next day. Within a hour or two I received another phone call saying they didn't have my bed and it would be another two weeks and when I told her about receiving a confirmation call just before that and that everything was all set the customer service girl argued with me on the phone saying I was wrong it was never said to the point I hung up on her because she was so rude to me and would not fix the mistake and get me my bed. I called the guy I bought the bed from and he called customer service to find out that they but two peoples name on one bed set and I was going to have to wait two weeks. So meanwhile he offered to bring a bed so we had something to put our mattress on and I was pissed at this time said no and we slept on our mattress on the floor for two weeks. THEN delivery day came I was at work my husband was home with our two year old and 8 month old he took them outside so they would stay out of the way, the bed got upstairs fine on the other hand they couldn't get the dresser upstairs so after shoving it into my wall they took the dresser and put it in the hallway. They came outside and told my husband we left it in the hallway and the one delivery guy was so involved in talking about my husbands truck he wasn't helping the other guy and they told my husband to sign they set up our bed and sign they left it in the hallway BUT they left out that they shoved it up my stairs took finishing off the dresser and marked up my wall. I can again the next day to hear they wouldn't do anything for us because we signed the delivery papers and no one would of thought to come examine furniture with two young kids before they left. Needless to say they sent someone out a week later and but a rub on the furniture that as soon and I put my finger across it, it came off if I knew they were going to do that I wouldn't of waited a week and I could of but old furniture on it myself. I will never do business here again they are rude and unkind in customer service and no one wanted to help me for all there mistakes.