Coach, Inc. Complaint - Not Very Accommodating
I purchased an expensive coin purse from Coach. Unfortunately, within the first week of the purchase, a pen exploded in my purse and completely ruined the new coin purse. I realize that this was not Coach's fault; however, when I called to see if anything at all could be done, I was bluntly told that Coach would do nothing. I think that as expensive as the Coach products are, they should have at least sent me a discount coupon or something.
Afterall, they hand them out like candy at the store anyways. It would have just been nice customer service to show some goodwill and help me out at least a little in this instance.