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Eddie Bauer Inc Complaint - Suitcase Zipper Difficult
Complaint
SPRINGBORO, OHIO -- On a recent trip, I utilized the rolling garment bag (item number 0236573593) I purchased. When packing at the end of the trip, it took 20 minutes of work to get the zipper to close on the rolling garment bag. When I went to the airport, the security inspectors opened the bag to review the contents. They too had a difficult time rezipping the bag. In light of recent national events, I didn't feel comfortable saying I didn't want the bag searched.
To help keep me as a potential future customer, I would like the following:
I'd to return the bag for a full refund. Because this is the 2nd bag (the first bag I replaced), I feel that you should review the functionality of the zipper of the rolling garment bag and if you agree it's terrible, pull it from the product line.
At the very least I would like a response from your company regarding this incident. Thank you for your time.
To help keep me as a potential future customer, I would like the following:
I'd to return the bag for a full refund. Because this is the 2nd bag (the first bag I replaced), I feel that you should review the functionality of the zipper of the rolling garment bag and if you agree it's terrible, pull it from the product line.
At the very least I would like a response from your company regarding this incident. Thank you for your time.
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