Hotels.com Complaint - Never book through HOTELS.COM!!!!
I made a reservation through hotels.com Only because I was led to believe that I would receive a rebate. I read and re-read the requirements very carefully. I even had the help of one of their reps!!! After I completed my stay I immediately sent the rebate form to Hotels.com and I NEVER received my rebate! They keep telling me they sent it but my bank is saying they did not and it's not on my statement so where could it be? I am so angry that I have talked to numerous agents and SUPERVISORS and none of them have been able to resolve this issue! This is insane! I will NEVER book ANYTHING through them again and I advise you not to do so either!