AT&T Cable Services Complaint - AT&T UVerse does not work as advertised
CORONA, CALIFORNIA -- AT&T Store at
2690 Tuscany St #102
Corona CA 92881
When the AT&T representative (Nick) sold us the UVerse package -- he said he checked to see if it worked in our area. He affirmed it did. When the technician (Kevin Mannion) came to install it -- he had major signal problems and promised me he would fix the problem and make it work (he lied) he said he finished the installation, everything works OK and left -- later that night the signal to the set top boxes froze. We had to toggle the TV and Set Top Box off and on several times to get the signal back. This happened consistently after that. We filed a complaint and they sent out another technician (Brian) -- he tightened up connections in a number of boxes and told us -- it was fixed -- NOPE. Same problem. So we elected to go back to our Direct TV service.
I discussed this with Robert Tiberi (the Store Sales Manager) before and told him that if they could not fix the problem I wanted the AT&T technician to disconnect the UVerse service and put back my Direct TV -- His comment “No problem – I will have them do that”. I tried to get the technicians out to fix it again and the Service Manager (Dan Gary) admitted they had a problem in my area and 700 to 800 customers were having the same problem.
I called Robert and told him I needed the technician to disconnect the UVerse service and reconnect my Direct TV service – his comment “Our Technicians don’t do that” and this is after he told me they could change the service back over – he continually denied ever telling me this (Robert – lied through his teeth during our original conversation as I soon discovered) – when I discussed this with his manager Tanya (Store Manager) he lied to her also and denied ever telling me this. AT&T – you have a store full of liars – you need to fix this problem.
Problem solved – I disconnected the UVerse service myself (that never worked) and reconnected up my DIRECT TV.
Now I have to make arrangement to send their Set Top boxes back my self – AT&T – you have no idea what customer service is – you run a LIARS CLUB!!!