United Parcel Service Complaint - UPS...BAD
Have had inconsistent service for a few years now with a shipment that I receive monthly. I have one driver that is excellent and others that drivers make me sign, don't make me sign, some leave it on my front steps where others may take it, some leave it in the back with my recycling and garbage. It is a food product and has both melted and been frozen.
This time they had made the 3 attempts allowed. When I called to ask which depot it had been taken to they could not tell me. They then offered to re-deliver it to my work place between 9 AM and 3 P.M. on Jan. 26th. When it had not arrived I called and was informed it had been sent back to the sender. Unsatisfied with this they were to check into why and call me after 4:30 at home as I indicated I would be in transit until then and not at either phone # they had. I raced home and walked in at 4:29 to find they had already called and left an inaudible message at 4:23. I called back and explained the call had come early and now I was given a long distance number to call. I said no this should not cost me long distance charges and they said they would call me back by 7 that evening. I did not receive a call. I contacted them again the following day to be told basically they were sorry but they could not help me. It was now my responsibility to contact the shipper at my cost and ask them to reship the parcel. This was a parcel I had already paid $144.00. I told them sorry wasn't good enough and they needed to take responsibility for their error. Again I was told they could not help me and thanked me for using UPS!! Done with them. I am cancelling my autoshipment and will not use their service again.