Wells Fargo & Company Complaint - Wells Fargo Bank Made a Difficulty for Me
NORTHRIDGE, CALIFORNIA -- I will never make an investment or deposit with Wells Fargo. They made what should have been a simple transaction an unnecessarily complicated one.
I had obtained a CD with Wachovia Bank which later was acquired by Wells Fargo.
The CD had a one-year maturity date. When I received the notice from what was now Wells Fargo that the CD had matured, I did what I have always done in such a situation....I checked with several other institutions to see which offered the best interest rate. Since their rate was not the best, I decided to close the account.
When I came to the Northridge (California) branch, the executive started the paper work, and asked me for my driver's license. I handed it to him with the explanation that it had expired, but that I had applied for a renewal, which had been granted, but that I had been unable to find the temporary one which I had been given at renewal.
The individual refused to close the account unless I could show him a "valid" driver's licence or a valid passport. I showed him my veterans I. D. card, complete with my photo on it, but he adamently refused to consider it. I asked him to call the DMV to verify that I had renewed it, but he refused to do that either.
Understand, there was no question of my identity, he fully conceded it, but refused, on the technicality, to grant my access to my CD funds. I told him that that very drivers license was the one which had established my identity when I opened the account, but he still would not accept it. I asked to speak to the branch manager, who came, and listened, but was equally steadfast in refusal.
Furthermore, I was told that, unless I was able to return with a valid drivers license, or passport, my funds would be turned over to the state after five years.
This leaves the question..."What if I couldn't have gotten my license renewed, or if I didn't have a valid passport"......I'd eventually lose my funds to the state.
The upshot is....I obtained my passport (luckily not expired) from a safe deposit box at another bank, returned with it the next day, and closed the account.
I swore that I would never use Wells Fargo again for anything, and told them that I would bad-mouth them at every opportunity.
I followed up with a letter to the president of Wells Fargo, but have never received the courtesy of a reply.