General Electric Company Complaint - GE Profile Dishwasher
Purchased this dishwasher 12/3/10. It was defective - dishes weren't getting cleaned or dried (despite using recommended detergent & Jet Dry). Called for service & was told they would be out between 8-12. Nobody showed up - called GE that afternoon and they said "oh, nobody called you? He called in sick". Rescheduled for the next week, the guy showed up & told us "instead of using 3/8" flexible tubing, get 1/2" tubing" and left!!! Put in 1/2" tubing - didn't fix it - still not working (dishes still dirty & not drying)
So we decided to take GE up on their offer that stated "if I am not completely satisfied that my new dishwasher has the best wash and dry perfomance and lowest sound of any dishwasher I have ever owned, GE will pick up the dishwasher and refund the full purchase price to me." Called to schedule a pick up. They were supposed to be there between 12-4 - once again, nobody showed up. I tried to call, but couldn't get through. 9:00 that night, my doorbell rings - it's GE here to pick up the dishwasher. (would not have been so mad, if they had called to say they would be that late) They gave me a refund check of the purchase price LESS $75.00.
Called GE the next day and they said "too bad - that's how we do it" I tried getting help from GE consumer relations - faxed things over numerous times and was told that "finance charges, removal of previous dishwasher and de-installation costs are not covered." We had uninstalled the dishwasher & it was waiting for them on the porch.
So not only did I purchase a defective dishwasher, take 3 mornings/afternoons off from work trying to get things fixed, I had to pay GE $ 75.00 to do it! Very disgusted! I have tried to get the $75.00 back, but GE won't do it
I am truly disappointed in both GE's product quality and customer service. We have purchased GE products before and used to be happy with them. I will not be buying anymore GE products though.