Brookstone Complaint - Must Show Id To Make A Return With A Receipt
I returned an item today with a receipt, with the credit card on which it was charged and the credit card has my picture on it. The item was purchased one week ago. This was not enough for the store manager - I had to provide my driver's license - which was scanned into their system. This is a privacy issue and completely unnecessary. The store manager went on to say that she requires ID for all purchases as well. While this may be her policy, it usually violates the merchant and/or bank policy. I WILL NEVER BUY ANYTHING AT BROOKSTONE AGAIN AND AM TELLING EVERYONE I KNOW TO DO THE SAME.
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