SBC Communications Inc Complaint - Non-existent technical support
CHICAGO, ILLINOIS -- SBC is my current email provider. Last year, I was frustrated by not being able to send out email mesaages to all our clients reminding them of meetings or telling them to check the website. I would send out a few and then SBC would stop the process with an error message telling me that I had exceeded my email limits for the day.
This was very frustrating and bad for business communication. I called the SBC help number and was given additonal numbers to call for direction. I did finally get a "technician" to listen to my problem. He told me that he had it on good authority from his wife that my problem was due to "911 and homeland security." He was actually collecting a salary for helping SBC customers with this technical expertise.
I bought an email sending program and figured a way to send updates one message at a time to our clients. That worked for about a year. Now SBC stops me from sending my monthly updates with the same "you have exceeded your limit" message. Yesterday I got this message after only 20 emails. My own technical advisor told me that SBC had been making email controls tighter and tighter in order to prevent spam messages so I probably would have to live with this situation. This, to me, is like putting Martha Stewart in prison while child molesters enjoy a right to privacy.
I got a big cup of coffee and dialed SBC. Someone with and Indian accent gave me another number to call. I called and explained the whole thing to someone else who told me "We're not SBC." I apologized and called SBC again. Another Indian voice gave me the same second number and told me to say I wanted technical support. I called again. "We're not SBC," again. "I know," I said, "but SBC email goes through you." "Oh right," said the voice. "You want technical support. You have to ask for technical support." "OK. Can I please have technical support? Please?" "You have to call again and ask the person who answers for technical support." sigh.
I got more coffee and dialed again. "Can I have technical support, please." "There aren't any techs here." said a very sleepy voice. "Oh. Are there ever any techs there?" "Yes." "Well when would be a good time to talk to a tech?" Again the sleepy voice: "In about 2 hours."
My next call was to Comcast to change business email services. We start May 1.