Best Buy - Saratoga Springs, NY Complaint - Communications and Customer Service Issues
SARATOGA SPRINGS, NEW YORK -- I was at this (Best Buy) Saratoga Springs, NY on Jan. 23, 2011. Overall experience was okay. Was given the option to update my address and spent about 4 min. doing so with the cashier. Next visit Jan. 27, 2011 the WORST experience ever with Best Buy. Was looking for an item and a sales person ask us promptly if we needed help but had no knowledge about anything in the area. I had a RZ CERT so I went to the customer kiosk. Surprise, Surprise it would not print. So pulled the RZ CERT on my phone and was going to have the cashier type in the string of numbers. Came to the cashier and found out my address was not update from the last visit and the cashier said she couldn't type in the numbers because she was the only cashier. (BTW there was one other person behind us, a BEST BUY employee with a soda) She then refused and sent us over to Customer Service. After waiting about 8 min. in line the Customer Service lady said she could not do this. You can only imagine how much I loved the fact that you don't give a flip about my time. The lady said because of privacy issues she could not pull our information up. We ask her to, please, type in the numbers and knew it would work. After all of that I went back to the cashier to inform her you can type in the numbers from a RZ CERT. Not to be mean but to help with knowledge, Oh no, she would not have it. "I am the only cashier so I can't do that, she can print out the RZ CERT" So basically its not that she couldn't she WOULDN'T. This store has no training in Customer Service and I am absolutely appalled by the fact you don't care about my time and money so why should I give you my money. I expect an apology for this outrageous behaviour.
Was working on 01/27/2011 at 1320. (ALL THREE)
-The person(female) working as the ONLY Cashier had some serious attitude issues. It was that she couldn't help us it was that she wouldn't.
-The person(female) working as the ONLY Customer Service was unsure of things she could take care of but did tried.
The person(female)(has 10yr old grand child)over by external Hard Drives tried to help but was unsure so asked but the answer she gave; you didn't carry it so we spent 10 minutes for something she recommend but didn't have.
OVERALL you have some serious Communications and Customer Service Issues!!!!
Best Buy - Saratoga Springs, NY