Tom Peck Ford Complaint - AVOID Tom Peck Ford - They LIE!

Review by snoopy3 on 2011-01-27
HUNTELY, ILLINOIS -- Some Sales people at this dealership LIE!

I bought a trade-in car from this place and after one evening thinking back about my experience I will say that the sales person I dealt with and his manager have a good-cop-bad-cop routine down to an art. They also lied to me on at least 3 occasions - 1) belt tensioners cost $5, 2) 2004 Sienna LE do not have belt tensioners, 3) they fixed a problem about a squeaking belt. Moreover, they do cheap fixes and hope you do not call out their dishonesty. I know dealers are not known to be the epitome of truth and honesty, but my experience at this place was not good.

If I had spent more time thinking and verifying all the misinformation I got, I may not have bought the car, but at that moment I did not have a clear head. I want to share my experience so you will be prepared if you choose to deal with them.

After coming home on Saturday evening, I did not drive the van until Monday morning. However, it could not start. I could hear the alternator ticking, but nothing more. I swapped the new battery with an older one from my other car and the van started smoothly. As I looked closer, the new battery was underrated for the van. It had a CCA of 540 which is way lower than what websites of battery sellers recommend (at least 640 CCA ). They did place a new battery in the car, but were too cheap to spend $19.40 more to get the correct one. I managed to get tom peck ford to replace the battery (as it was under warranty) and had to pay $19.40 to get one of a higher CCA. With these litany of poor service, dishonesty and penny pinching behavior, I DO NOT RECOMMEND this dealership. It is not worth taking the risk and getting lied to and cheated.

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