HH Gregg Complaint - What Customer Service?
I purchased a new Whirlpool Side-by-Side Refrigerator from HH Gregg in May 2010. In January 2011, the compressor quits working and we lose everything inside. When I contacted HH Gregg about getting it repaired, they pass me off to Whirlpool. A & E Factory Service was initially scheduled for the repair, but they didn't even bother to call and say they weren't coming....they just didn't show up! It has been 3 weeks and our refrigerator is still not working! I tried going through the manufacturer, but after 3 weeks, I thought HH Gregg would "step up" and try to help me. After all, I am THEIR customer. No such luck. They just keep passing me off to Whirlpool. If this is how they treat their customers, well then they will forever have at least 1 LESS customer.