East Gate Hamilton Ford Complaint - Eastgate Ford Hamilton The Worst Experience Ever
HAMILTON -- I brought my diesel tuck in for a hard start. They made me change the FICM (fuel injector computer module). Truck came out of shop running rough after 30 min of service. Brought it back that night apparently lost all codes on the computer due to mechanic not fastening the computer properly so they said.
Truck comes out once again still not running rite brought it back on 7 different occasions complaining about hoe rough the truck ran mechanic kept on telling me it was running fine.
Finally called ford head office ask them to help me out she called Ken which is the manager, they brought the truck in and found the the FICM harness was defective so they changed it. Wich made the total of FICM and harness close to $2000
Now 2 days ago truck spewing antifreeze brought the truck in to discovery ford wich by the way night and day compare to east gate their knowledgeable and great to talk too they actually listen to the customer. I had a bad EGR Cooler so they changed it. Today picked up the truck as I was talking to the gentlemen about the bad experience I had for east gate about all this FICM stuff he kinda grind at me and told me the FICM they replaced was never bolted down properly because there was missing a back bracket.
Needless to say at this point my blood was boiling so I headed back to east gate about my concern talk to Ken told him he lost a good customer and that I will let people know about their service, you wouldn't believe what came out of his mouth, he said that that's the fact hes not fixing it and that I'm not welcome their.
Not a big deal because I had no intentions of dealing with these monkeys anymore.
PLZ IF ANYONE EVER ENCOUNTERED ANY PROBLEM OF THIS SORT, WRITE IT DOWN HERE SO EVERY ONE CAN READ ABOUT IT.