Progressive Auto Insurance Complaint - Improper handling of policy change request, result no collision/no coverage!!!
I moved to a new state and called to inform progressive. I called 1-800-PROGRESSIVE. I told them that I needed to change my address and that I would like to add collision to my car. They quoted me a price but told me that I had to go to a local agent to do it, and they had to write me a new policy. Having just purchased the car, I didn't have the title yet. I contacted the local insurance agency Progressive directed me to and they said that I had to have the title and have the new registration for the state I just moved to. No title, no new reg, no new policy.
I then had an accident and didn't have collision. As it turns out, when I asked to have collision added to my policy, they could have done it right then on the phone! There was no need for me to get a new policy at the time. They informed me that they have a recording of the conversation and have requested to listen to it. It has now been a month and I have not gotten any farther!
I have been lied to by my "official progressive" claims adjusted. He has told me that he has mailed the recording to my local office and it has not shown up in 16 days!!! I have done all the work diggin up the dates, times and other info needed to find this recording and the are dragging their feet. I just want to hear the recording they say they have so I can figure out what to do with my car!