Geek Squad/Best Buy Complaint - Memory Upgrade Fandango
MAINE, MAINE -- On two occasions I have sent clients to the Geek Squad for memory upgrades. Both times there were issues. The second time caused this note. I serviced a friend's laptop. Her husband recently passed on and I was helping out. It took me about 8 hours elapsed time to clean the machine's registry, get rid of all the malware and spy-ware, etc.
While at it I consulted with the maker of her printer who advised me to upgrade the RAM. I sent the widow to the Geek Squad. They installed the wrong memory and the machine blue screened. They then told her that the recovery disk provide by Toshiba with the laptop was corrupted. She insisted with my coaching that they at least install Windows before returning the machine. Three weeks later it came back. But the USB port drivers were not properly installed and the external mouse would not work. The external mouse was in the laptop case. Apparently, they didn't bother to test the install. I restored the machine using the 'corrupted' medium. I then went through the whole tune up process again.
By the time I got back to the original starting point I'd put in another 10 hours. Stuff happens, but this is the second time I sent a client to the Squad and then had to take care of the mess. There will not be a third. To be fair, I have received good product advice while shopping in their stores. But heaven help you if you send a client in for a memory upgrade!