Perry's Shoe Shop, Inc Complaint - Store threw away my boot left there for repair and went back on word to replace it! Now out boots!

Review by bluflax on 2011-01-28
BOULDER, COLORADO -- I went to pick up my boot on January 19th, 2011 after leaving it with the owner of the shop, George Perry, on December 10, 2011. I left it for a simple zipper replacement. When I went to pick them up, they could not find my boots, the ladies behind the counter were throwing shoes around trying to find my boot, raising their voices at me because I didn't have my ticket (which makes no sense at all because the ticket only has the dates and my name, which I gave them, and which, by the way, I do have in my possession), and saying that they "didn't have time for this". During this nightmarish customer experience, I asked the owner, George, what would happen if he could not find my boot. He said in front of store of customers and employees, that he would "replace" them if he could not find them.

That evening he called me and told me that he thought he THREW THE BOOT AWAY. That he left it in a bag to dry out and that it must have gotten thrown out. He told me to buy the boots and that he would reimburse me. I have this recorded on a voicemail.

I called him back the next day, January 20th, 2011, and told him that I could not afford to purchase them at this time and asked him if he could do it for me and have them shipped to me. He agreed. At no time during our discussions was price discussed. He offered to replace them. Period.

These boots are only made in small quantities for the winter season and I was only able to find one place online that had them. They retail for $149 and were on sale for $119 plus tax, so I called him on Monday, January 24, 2011, and sent him the link to purchase. He told me that he was "busy" and could not get around to it until Wednesday. By Wednesday this online store had sold out, so I sent him another link on January 27th, 2011, to an online store that I found had the boots in stock for $149, retail price. I did not hear back from him. So I wrote him an email on January 28th, 2011, to please send me the receipt for the purchase so that I may have it for my records, to which he replied,

"I was happy to replace your boots if the price was reasonable. I thought $120 was more then fair to compensate for your boots. The boots were not new, the zipper was broken so to ask us to replace your boots for $150 plus shipping is very unreasonable. We will be sending you a check for $120 to the address you listed below which, is more then fair considering how old the boots were and in the condition that they were in.

Thank you and have a wonderful day,


So I called the owner, George Perry, following his email response, and informed him that he was now going back on his word of replacing my boots, a pair of boots that had been worn for snowfall only for a period of 3.5 months MAX.

So now I, the *customer*, am being penalized for their mistake. His unprofessionalism and failure to take responsibility for his actions is truly appalling, and it's hard to believe that he would quibble over $30. How am I to *replace* a $149 boot with $120 due to his ineptitude????

As it stands, I am now contacting the Better Business Bureau to seek resolution, to which George Perry replied,"go ahead". So he has not replaced the boots nor has he given me the proper amount for me to replace them. CUSTOMER BEWARE.

****To the moderators, I have evidence of all of the above to support my claims.****
Comments:7 Replies - Latest reply on 2011-01-29
Posted by jktshff1 on 2011-01-28:
Seems as if they tried to do the right thing.
Posted by momsey on 2011-01-28:
How old were the boots? That's my only question, because I do think a check for $120 is very reasonable. As he said, they were not brand new when you brought them to him. It's definitely a very frustrating situation, though.
Posted by Skye on 2011-01-28:
Did you ever find your receipt? It should tell you on the back what the replacement policy is.

As for the $120.00 check, seems fair. Boots depreciate, they do not appreciate. They were not brand new. He is trying to make you whole, not give you new boots for free. You have to take into consideration those facts. I think he is doing the right thing, and I would not have a problem using him for shoe repair. I'm sorry he lost your boot, that's a pain for you, but he is doing the right thing. Sorry this happened.
Posted by unhappy999 on 2011-01-28:
The OP said they used the boots for 3 1/2 months so I think $120 is fair for boots that cost $150 new.
Posted by Skye on 2011-01-28:
I think it's better then fair. Sure, it's a hassle the boot was lost, but if the op took them to small claims court, the judge would depreciate those boots down to $95.00 bucks. I'm not saying the op is going to take them to small claims court, just making a point.
Posted by Johanna on 2011-01-28:
I think I'd have a beef with having to replace the zipper on a pair of 3 1/2 month old boots. Regarding the issue at hand, I'd take the owner up on the $120, have him cut you a check and you make up the difference out of your own pocket. Shoot a brand new pair of boots for only $30? That's probably how much it would have cost you to get the zipper repaired in the first place
Posted by olie on 2011-01-29:
OP sent a link indicating that the boots had been available for $119. That's why the offer was $120. It certainly is not the repair shop's fault that the site sold out.

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