Cavalier Telephone Compliment - Excellent Customer Service
RICHMOND, VIRGINIA -- I have never written a review of any company, but I have been so impressed by Cavalier's customer service that they deserve to be recognized.
I have used them for 2 years. I switched to Cavalier from Verizon (which I had for almost 10 years)because there were service issues with my phone that they refused to fix. I purchased a phone line and DSL. The DSL didn't work because of the same issue I was having with Verizon. I didn't contact customer service because I didn't have the money to pay for a service call or the patience to make the call.
After about a month, Cavalier called me to say that they saw that I had never hooked up my DSL; and asked if I needed assistance. They offered to send someone out for free to hook it up for me. I agreed, knowing that it was the same issue that Verizon couldn't fix for less than $300, but decided to see what they said. A tech came out, and had it fixed within an hour, for no charge. For a procrastinator like me, who hates to make phone calls, this was the greatest service I could have hoped for.
I have never needed contact with them again, since two years ago, until this week. I subscribed to Netflix but was not able to stream for more than a few minutes without it stopping to retrieve more data. I sent a message to the support email to say that my connection was slow and asked if there was an update I had missed.
I received a call within a half an hour. Ian said that he had already checked into my issue, I needed a modem upgrade, and it was on its way to me, in the mail, free of charge.
A few days later, I did not have any Internet access and no dial tone on the phone. I sent another message to the support email and, again, received a call within a half an hour. I, unfortunately, did not get the customer service rep's name, but he was also extremely nice and helpful. The issue stemmed from the service ticket that was submitted from the ticket to upgrade my hardware. He was able to change the settings on my account and fix the issue. My phone had a dial tone within 5 minutes of being on the phone with him and the Internet was back on within 8 minutes. He stayed on the phone the whole time to make sure it was working.
I am very impressed with the response time, courtesy, and results of everyone I have dealt with at Cavalier. I would recommend them to everyone.