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Sears/Kenmore Appliances Service/Repair Complaint - Worst Repair and Customer Service Ever - Sears/Kenmore - stay away from these folks

Review by fedUpWithSears on 2011-01-29
Bought a new Kenmore front-loading washing machine 2 years ago. The $85.00 rubber gasket is already torn. I called for repair -- after waiting the entire 4-hour "window", no one showed up OR even called. When I rescheduled the SAME THING happened an unbelievable two more times. Finally, after now missing work 12 hours (!!!) for the "fourth" appointment they showed up after SIX HOURS ( in the "four hour window") -- NO APOLOGIES.

On the phone I suggested, after the third "no show" that I should get a free repair and they "agreed" -- But that was NOT THE CASE. I have written, called, send e-mail and FAX to anyone in authority I could find -- still awaiting a response. This formerly great company is HORRIBLE
Comments:2 Replies - Latest reply on 2011-01-30
Posted by Alain on 2011-01-30:
Try an e-mail to smsupport@searshc.com if you haven't yet. They at least usually give a response.
Posted by HonestForSure on 2011-01-30:
You have other repair options - check your yellow pages for Appliance Repair - get a couple of quotes for the trip charge and labor rates, check the local BBB online to see if the business is either a member and/or what their rating is before accepting the service call. Once Sears or its repair business A&E determines a repair is "free," (or that you're a "problem" customer, you're at the end of the totem pole.
The only reason to use Sears repair service only is if you were under some maintenance agreement.

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