Maaco Complaint - Discriminatory practices
RALEIGH, NORTH CAROLINA -- I want to convey the horrific treatment I received from Maaco Auto body and paint on Atlantic ave.
First I want to say I was a repeat customer there and had two of my vehicles painted there. I called to ask about the warranty and pricing on the painting my vehicle. A Darryl answered the telephone. I ask for the manager Dwight and he told me Dwight was not there could he help me. I said I would rather speak to Dwight. He continued “are you picking up a vehicle or dropping one off?”. I asked again “could I not speak to Dwight”. Then he hung the phone up on me.
I got off work early and went over there. Dwight was not there but Beth and Darryl was there. I told Darryl “you are the one who hung up on me”, he did not care. So then Beth answered a telephone call, hung up after 5 seconds and said “that was Dwight he won’t be in this afternoon”.
I asked “why didn’t you let me speak to him. I drove all the way over here and been asking for him all afternoon”. She said “Oh well he’ll be in tomorrow from 9 til 12”.
I came back the next day at 10 am. Darryl was talking to a customer(what seemed to be a man and his son). There was another lady ahead of me. When he sees me he says to the lady “can you go outside and excuse us for a moment”. The lady goes outside.
He tells me Dwight is not there and I am not to come back there without an appointment. We went back and forth and he starts heading to the back saying he was going to call the police. I wait there a minute and suddenly Dwight comes from the back room yelling and screaming with his face all red and veins coming out of his head.
He tells me to get out of his store “ I can’t come in there bothering his customers”. I thought I was one of his customers. When I was leaving getting into my car I realized that Dwight was there all along. I did not bother to go back in to point that out for fear of further confrontation.