Best Buy Complaint - Best Buy, where the customer is always WRONG
HOUSTON, TEXAS -- Best Buy scammed me on its bogus "Reward Zone" program about 6 months ago when I purchased about $1,000.00 worth of computer equipment and handed the clerk my "Reward Zone" card, which he failed to scan. When I brought this to his attention he lied and said that he had, indeed, scanned the card. My mistake was that I trusted this liar and chalked the experience to yet another technological marvel I was too dim to comprehend. I should have believed my own eyes, which were not lying, instead of this Best Buy clerk, who was, because I never received the promised benefits. An appeal? Fuhgittabout it!
Strangely, this scan scam was not the precipitating event. That event occurred on 16 April 2004 when I attempted to redeem a $20.00 coupon earned on other purchases for a $19.99 DVD and was refused on the basis of the purchase being less than $20.00. I attempted to negotiate a price INCREASE of a penny on the DVD with a little prig wearing a "Jacob Ralston" nametag, but the brave little fellow stood firm. He seemed inordinately fond of saying the word "NO".
So, there you have it: Best Buy doesn't give two cents for customer satisfaction. In fact, it doesn't give a penny, and that's why I'll never go back.